Services Overview

Installation and Service

Winchester Systems offers a complete set of services including on-site installation and training, 24x7 technical hotline support and on-site repair. In addition, Winchester Systems products are designed so that you or your staff and easily provide immediate “self service” support – eliminating the delay needed for a third party response. All disk array components are hot swappable and easy to replace while the system is running – without turning the system off or disturbing the end users.

Storage Management

FlashAlert constantly monitors the operation of the disk arrays and sends e-mail alerts to your selected recipients – and to our 24x7 call center. FlashAlert even opens a job ticket and assigns a technical support specialist to your issue. The ticket is not closed until you are satisfied.

Professional Services

Beyond the basics installation and support, Winchester Systems and key partners can supply professional services to help you implement a complete solution – including VMware solutions. Each assignment is quoted after careful review of your needs and includes a statement of work and price.

Trade-in Program

Rapid advances in technology, increased productivity, service contract, heat and cooling costs inevitably mean that someday it will be time to replace your existing equipment. Winchester Systems offers trade-in programs to recycle your old equipment and help you improve your IT environment with new equipment. If you are doing a technology refresh, your existing equipment can be refurbished and offered to other customers as a “Certified System” used for spare parts or recycled in an environmentally correct manner.

OEM Services

Certain customers need something special – and Winchester Systems can do it – even in modest volumes. We offer custom design services for private label and OEM requirements. Contact Winchester Systems for as complimentary initial consultation.