There are three ways to contact customer service:
Call our 24×7 hotline, which is continuously staffed by technical experts. You can get help diagnosing your system at any time. If you have spare parts on-site, you can immediately hot-swap failed components in your redundant systems. The Hotline telephone number is: 866-WSI-HELP (866-974-4357)
Email us with a description of your problem, and optionally attach an error log, and a service engineer will get back to you promptly during normal business hours.
Log a problem directly into our Support Portal. Upon submitting your problem, a job ticket is automatically created and immediately assigned to a service engineer who will contact you promptly. The job ticket is not closed until you are satisfied.